Privacy Policy Tigol – Your Personal Data Is Safe With Us

Tigol builds trust with Indonesian players not only through game quality or payment speed, but also through how we handle the information you entrust to us. This Privacy Policy is the official statement of that commitment.

Every time you register, log in, make a deposit, play, or simply browse tigol's pages, information is collected. We take full responsibility for that information: how it's collected, how it's used, how long it's stored, and who may access it.

This document is written in plain, easy-to-understand language — not a jargon-filled legal document that leaves you confused. If anything is still unclear, the Tigol support team is available anytime via live chat or email at [email protected].

Tigol collects various types of information while you use the platform. Here is a full explanation of what we collect, where it comes from, and how it is used:

The data we collect is used strictly and only for the following purposes — nothing more:

• Account operations: To process registration, verify identity, manage balances, and ensure deposit and withdrawal transactions run smoothly.
• Security and fraud prevention: To detect suspicious activity, prevent unauthorized access, and protect your account from misuse by others.
• Personalized experience: To tailor game recommendations, promotional notifications, and platform displays based on your preferences and activity history.
• Regulatory compliance: To fulfill applicable legal obligations, including anti-money laundering (AML) requirements and age verification.
• Service improvement: To analyze usage patterns on an aggregated and anonymous basis in order to improve the platform's performance, features, and overall user experience.
• Communications: To send you important information about your account, security, policy updates, and promotional offers (which you can opt out of at any time).

Tigol invests significant resources to ensure your personal data is protected to the highest security standards. This is not merely a legal obligation for us — it is part of the promise of trust we make to every member.

Here are the security layers we implement to protect your information:

• 256-bit SSL encryption: All data transmitted between your browser or app and tigol's servers is encrypted using the same standards as international banks.
• Stored data encryption: Sensitive data such as KYC information and financial details are stored in encrypted format on our servers, not as plain readable text.
• Real-time monitoring: Our security system operates 24 hours a day, monitoring suspicious access patterns and responding to incidents automatically.
• Two-factor authentication (2FA): The 2FA feature is available and strongly recommended for all accounts as an additional layer of protection beyond your password.
• Limited access: Only staff with special authorization may access user data, and all such access is fully monitored and logged.
• Regular security testing: Our platform undergoes regular audits and penetration testing by independent cybersecurity teams.

Tigol only shares your personal data under very limited circumstances and always with a clear legal basis. These circumstances are as follows:

• Payment service providers: Information required to process transactions is sent to certified payment gateways. They are bound by strict confidentiality agreements and may only use the data for transaction processing purposes.
• Game provider: Anonymous game data (not your personal identity) may be shared with game providers for technical purposes and fairness audits.
• Legal obligations: If required by a competent authority under applicable law, Tigol may disclose the necessary information. We will endeavor to notify you in advance whenever possible.
• Fraud prevention: In cases of suspected fraud or serious illegal activity, certain information may need to be shared with law enforcement authorities.

Tigol not share data with third-party advertising networks, social media platforms, or marketing data companies. This is a line we do not cross.

Cookies are small text files stored in your browser or device when you visit Tigol. They help the platform run smoothly and deliver a more personalized experience.

Types of cookies we use:

• Essential cookies: Required for the platform to function — including keeping your login session active and remembering basic preferences. Cannot be disabled.
• Performance cookies: To collect anonymous data on how visitors use the platform, helping us identify and resolve issues.
• Functional cookies: To remember your preferences such as language, theme, or display settings so you don't have to reconfigure them every time you log in.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

As a tigol member, you hold a set of rights over your personal data that we fully respect. You may exercise these rights at any time by contacting our support team.

Tigol does not retain your personal data longer than necessary. Our data retention policy is designed to balance operational needs with your right to privacy:

• Active account data: Retained for the duration your account is active, plus the grace period required to complete any pending transactions.
• KYC and financial transaction data: Retained for a minimum of 5 years in compliance with applicable anti-money laundering (AML) regulations.
• Game history: Retained for the lifetime of the account and may be deleted upon request once the minimum retention period has been met.
• Security logs: Retained for 12 months for security investigation and fraud prevention purposes.
• Cookies and session data: Expires according to applicable settings, ranging from a single session up to a maximum of 12 months.

Once the retention period expires or a valid deletion request is processed, data will be permanently deleted from our systems.

As technology, regulations, and tigol's services evolve, this privacy policy may need to be updated from time to time. Any material updates — those that significantly change how we collect or use your data — will be communicated to members via platform notifications or registered email at least 14 days before the changes take effect.

Minor updates such as language clarifications or editorial corrections may not be accompanied by a separate notification, but the "Last updated" date at the top of this page always reflects the latest version of this document. We encourage you to review this page periodically.